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Returns Policy.

How do I return an item I ordered online?

If you wish to return an item(s) to us for a refund simply post your item back to us for delivery within 14 days from the day your order was delivered. If you can not return your item within 14 days of recipt, please contact us informing us of your intent to return your order where we will be able to authorise a further 14 days to get the item(s) back to us.

If you wish to return any item(s) for an exchange of colour, size, another item please contact us within 14  days from the day you took delivery of your parcel. You then have an additional 14 days to get the item back to us.

If any item(s) are received past the 14  days return period, without notifying us, a credit or exchange will be offered and  not  a refund.

Any item returned must adhere to the conditions below:

  • Must be returned in the original condition, complete with labels and packaging
  • Items must be unworn with no evidence of deodorants, aftershaves, make-up, hair or other marks or odours.
  • For hygiene reasons we are unable to accept returns of underwear, Ladies Swimwear, hosiery, earrings or any goods that have been damaged while being worn or washed
  • A completed returns form that can be found on the reverse of the invoice.

Any returned item(s) that does not conform to the above requirements will be subject to a delivery charge to return the item to you.  This does not affect your statutory rights.

Ways to return an item.

For an exchange:

Please post the item back to us via any service you wish, as you will need to pay for the return. We will then send the exchanged item(s) back out to you free of charge. (Note: if you do not pay the delivery for your parcel, we will contact you for payment via Paypal before processing the exchange)

For a refund:

(Please make sure you contact us directly via email or telephone to confirm your parcel is being returned. If you just book in a parcel without contacting us we will not be notified and will not class this as a notification from the customer as we won't know the item is being returned.)

Royal Mail.

These are the steps to return your parcel by Royal Mail.

  1. Go to 
    1. Follow on-screen prompts
  2. Make sure you complete your returns form and place in the package.
  3. Take to your nearest Post Office.
  4. You're Done

A sum of £4.00 will be deducted from your refund to cover postage.

Should you require an exchange, please note that we will require an additional £4.00 payment paid via PayPal* before we are able to process the exchange.

*Please note: A PayPal account is not required, you are able  to use  the guest account option

Tracking your Royal Mail return:

There will be a tracking number on the label (under the barcode) that you print out to go on the parcel you return.  Make a note of it for future reference.

You can then track your parcel back to the retailer at

If you do not have a printer, simply write our returns address to the front of the parcel and take this to the post office or send via a courier of your choice.


After satisfactory inspection of your return, we will issue a refund for the goods on receipt. Refund timescales may vary so please allow 10 working days for the refund to appear on your credit card or bank statement. is not liable for the cost of returning items.

Suits that have been the subject of alterations of any nature will not be accepted if returned to Suits can only be returned if they are in the condition they were delivered.

If you wish to return an item, please return it to,

Oxygen Returns 
13 Middlegate,
NG24 1AG


Faulty/Incorrect Items.

If you take delivery of a Faulty or Incorrect item, please contact us within 14 days of receiving your parcel to let us know what the issue is (you can do this via email or telephone). We will then try to rectify the issue as soon as possible.

* Please be aware that in the instance of faulty items, we may need to ask for photos of the issue in question. We may also ask for all packaging to be sent back with the item for inspection, so please keep hold of everything that arrives with the package. On occasions, we may have to contact the supplier to seek their advice and we will have to wait for their response before any decisions can be made.


When do I get my refund once I've returned an item?

The refund will be credited to the payment card account and you should be notified by email  once  we  have refunded you.

We will endeavour  to refund your card within 24 hours of receipt of returned goods. It will take a further 3-5 working days to clear through the banking system.  If you have paid by PayPal your refund will instantly be placed into your PayPal account.


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